It wouldn’t be summer at Purdue without Call Center Campus, the annual conference geared for call center management professionals sponsored by the Center for Customer Driven Quality. Each summer, hundreds of call center professionals gather on the West Lafayette campus to learn about the latest industry trends and how they can turn their company’s contact center into a marketing tool.

This is a huge business … there are an estimated 60,000 call centers in the United States alone that take 30 billion calls per year. If these customer service contacts can be managed in such a way as to provide a positive experience for the customer, then the company gains a satisfied customer who is more loyal, will make more purchases, and will make positive recommendations to family and friends.

The 11th Annual Call Center Campus will be July 10–13 and features more than 20 industry experts covering emerging technologies for meeting customer demand and increasing buyer satisfaction. I’m excited that our college, through the Center for Customer Driven Quality, can be part of a conference that is widely regarded in the industry as one of the best.

Hail Purdue!
Dennis Savaiano
Dean

For more information on Call Center Campus, visit the conference Web site.

While busy, active lives often are accepted as a reality of current times, they may actually play a role in fostering positive relationships between aging parents and their adult children. Karen Fingerman, associate professor in the Department of Child Development and Family Studies, led a team that studied parents and children and found they have conflicting emotions about each other. Read more about Fingerman’s research.

Sarah Cauble Johnson, director of Purdue University Dining Services and a 1969 graduate in home economics, received Mortar Board’s 2006 Helen B. Schleman Gold Medallion Award. The award honors significant contributions by a staff or faculty member to the education and well being of women students at Purdue. Read more about Sarah and the national award earned by Purdue’s Dining Services.

Amy Liter, director of alumni relations for the past 16 years, will be leaving the college in July. Her husband, Jeff, took a new job as president of Ohio Rod Products in Versailles, Indiana, and the family is moving to Batesville. If you’d like to stay in touch with Amy, you can e-mail her at amliter@etczone.com.

Meet us at the fair! On Wednesday, August 16, visitors to the Indiana State Fair will have the opportunity to visit more than 50 exhibits showcasing Purdue’s colleges and schools, including CFS. Purdue Day events are free with admission to the fair. For a schedule on the day’s activities, visit the Purdue Day at the Indiana State Fair Web site.

Consumer Sciences and Retailing

Mike Trotter, executive director, Center for Customer Driven Quality, presented the opening keynote speech at the Frost and Sullivan Executive Call Center Conference in Orlando, and conducted an industry-wide webinar on “Customer Centricity” in June.

July 10–13: 11th Annual Call Center Campus
August 5: Summer Commencement
August 16: Purdue Day at the Indiana State Fair
September 22–23: Festive Friday and Homecoming
September 25: Center on Aging and the Life Course Symposium
October 26: Eva Goble Lecture Series

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